Custom Service

KULA GRINDER has a comprehensive technical service and sales network, ready to serve customers at any time. We provide professional customized demand analysis, offering the most suitable machining plan at a reasonable price and lead time.

We design faster, more efficient, and more economical machine tool configurations, including tooling fixtures, tool schemes, and process designs. Automation solutions are also available. We ensure the proposed plan aligns with the user's desired process, incorporating faster machining centers, reduced non-machining time, quicker cycles, and enhanced machining quality, all supported by solid, stable machine components for process reliability.

Our professional technicians provide detailed product explanations, performance comparisons, and industry application case studies to enhance customer knowledge. Preliminary operational training is also provided, giving customers an early understanding of key equipment operations.

KULA GRINDER organizes machine tools, fixtures, and non-standard requirements based on the customer-approved plan. Customized production is carried out in strict accordance with the contract specifications and requirements.

Customers are regularly updated on production progress, including raw material procurement, processing, quality testing, and more, building confidence in the delivery timeline.

Before shipment, we conduct comprehensive performance testing, including function verification, precision calibration, and safety inspections. The inspection covers machine tools, fixtures, processes, processing time, and product accuracy and stability to ensure optimal equipment performance.

We offer professional logistics and transportation services to ensure safe, timely delivery. Our technicians handle equipment installation and commissioning to ensure smooth and proper operation.

We provide comprehensive training in operation programming and maintenance, enabling 

Our 24-hour customer service hotline ensures rapid response to repair requests. We offer remote 

Based on equipment usage, we develop and implement regular maintenance plans, including cleaning, lubrication, inspection, and 

We provide original spare parts to ensure that customers can quickly acquire needed components, reducing the risk of downtime due to part shortages.

Regular customer follow-ups help us gather feedback on equipment performance, continuously improving our service process to boost customer satisfaction.

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